Cancellation Policy #
Each paid event type carries a cancellation policy shown to invitees before checkout. Three options are available: full refund on any cancellation, refund only before a defined cut-off, and no refund. The policy text is repeated in the confirmation email so expectations are set in writing.
Automatic Refunds #
Where the policy permits, cancelling within the eligible window triggers a refund through the processor without manual action. The refund appears on the booking’s activity history along with the processor reference.
Manual Refunds #
Hosts can issue a full or partial refund from the booking detail panel at any time, regardless of policy. Partial refunds require an amount and an optional reason, both recorded on the booking.
No-Shows #
Marking a booking as a no-show records the outcome for analytics but does not move money. Whether a no-show is refundable is a business decision expressed in your policy text; MixCalendar deliberately does not refund automatically on no-show because attendance can be disputed.
Rescheduling a Paid Booking #
Rescheduling keeps the original payment. No new charge is created and no refund is issued, since the same meeting is simply moving. If the invitee moves to a differently priced event type, cancel and rebook instead so the amounts stay correct.
Reconciliation #
Booking exports include the payment status, amount, currency, and processor reference for each row, which is what most teams use to reconcile against processor payouts.
